We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the final recipient in order to receive the package. For information on these charges, please contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.
ESTIMATED DELIVERY TIME
Any estimated delivery window provided by Stringjoy or by the carrier is merely an estimate. No guarantee is made as to the delivery timeframe, and no refunds can be provided on the basis of delivery timeframes.
Domestic Orders: Please allow up to 10 business days before contacting us about the potential your package could be lost.
International Orders: Please allow up to 30 business days before contacting us about the potential your package could be lost.
INCORRECT ADDRESSES
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If incorrect information is entered, please contact [email protected] as soon as possible. We will do our best to make the change, however we cannot guarantee that we will be able to do so.
If it’s too late for our team to cancel your order, we can wait to see if the package gets returned back to us. If it does get returned back to our factory, we can then ship it to the correct address.
If you upgraded your shipping beyond our Free Shipping options and your order was returned to us due to an incorrect address, you will not be reimbursed for the upgraded shipping fees.
RETURNS & EXCHANGES
By placing an order from Stringjoy, you are responsible for the cost to return any items to us should you choose to do so. Please see our Return & Exchange Policy for details.
MARKED DELIVERED BUT NOT RECEIVED
Nearly all of our shipments are shipped with tracking with delivery confirmation. If the tracking information confirms that your order has been delivered to your order address but you have not received your order, please contact the respective carrier at the numbers above in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
If you’ve experienced lost or stolen packages where you reside in the past, we encourage you to instead have your package delivered to a work address to ensure that you receive it.
USA STATE SALES TAXES
These collected taxes are mandated by local and state governments and Stringjoy directly pays the amount we collect to the respective states and municipalities. This list is subject to change without warning. Currently, Stringjoy is required to charge and remit sales tax for orders shipped to most US states.
These collected taxes are mandated by local and state governments and Stringjoy directly pays the amount we collect to the respective states and municipalities.
COUNTRIES WE CANNOT SHIP TO
Unfortunately we cannot ship to the following countries (excluding AFO / DPO / FPO Military Mail): Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d’ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, Syria, Togo, Yemen and Zimbabwe.