FAQs
General
How do I contact you?
What happens if a string breaks?
Do you make your own strings?
But a guy at the guitar store told me only three companies make guitar strings?
Will you sponsor my band?
We do sponsor artists on a limited basis—we’re a small company and by definition, everyone who uses our product are artists, so we do have to be a bit selective around when it makes sense to have a more formalized relationship. Our Artist Relations team put together a fantastic guide that covers what we look for in an artist endorsement, when it makes sense, and how to reach out about it. Read that here: The Indefinite Guide to Artist Endorsements at Stringjoy
But my friend Jeff told me you didn't make your own strings?
Can I tour your shop in Nashville or buy strings from you in person?
Why are your prices higher than some brands?
Do you do sales or offer discounts?
This guy on a forum said only D'Addario actually makes their own strings?
How can I become a Stringjoy dealer?
Our Strings
What do “P” and “W” stand for?
On electric and acoustic sets, all gauges lighter than .018 are always plain steel, all heavier than .026 are always wound. On gauges where we overlap (we make some both wound and plain strings between .018 and .026), a “p” signifies plain steel, a “w” signifies a wound string. So, if you see a .020w, that’s a wound string. A .020p is a plain string.
If it doesn’t have either letter we only offer it as a wound string (if it’s heavier than .026) or a plain steel string (if it’s lighter than .018). Got it? Good. This doesn’t apply to our bass strings, since all of those are wound.
Why don’t you make “X” gauge string?
We make a lot of different string gauges—over 100 actually—and with all companies there are certain limitations in terms of how many gauges we can keep in stock, fulfill in a reasonable timeframe, and ensure that they aren’t sitting around our shop for too long before they ship out. As such, we’ve chosen the gauges we do make intentionally in order to satisfy the needs of as many players as possible.
Unfortunately, we aren’t able to make any gauges that we don’t currently produce as a one-off, the costs of setting up a new gauge for manufacture are very high, and it only washes out when we produce enough of them—if we were to make a 6 string set all out of gauges we don’t regularly make, it would cost hundreds of dollars—for one set. Nobody wants that.
How long are your strings?
Plain Steel Strings (found in all electric or acoustic string sets): At least 43″ from ball-end to tail
Wound Acoustic Strings: 46.5″ total length, 39.75″ of which is wound and 6.75″ of which is a core wire tail, which can be used to anchor the string around the tuning peg if extra length is needed.
Wound Electric Strings: 46.5″ total length, 39.75″ of which is wound and 6.75″ of which is a core wire tail, which can be used to anchor the string around the tuning peg if extra length is needed. A few caveats to this:
• Strings .068-.074 and up have a taper at 35.5″ from the ball-end, since these fit through standard tuners the linger taper makes them fairly universal.
• Strings .080-.095 have a taper at 32″ from the ball-end (great for most 27″ scale and under guitars), except for Bass VI .090 and .095s, which have a taper at 35.5″
• Strings .080 and up have a very slight taper at the ball-end to keep them from getting stuck in bridges. It does not affect performance.
Bass Strings: All bass strings are 54″ in total length, roughly 48″ of which is wound (slightly less on short and medium scale lengths) Strings .065 and up have a taper at a certain length from the ball-end, depending on the scale. When installed, this taper should sit between the nut and the tuning peg, if you have picked the right scale strings for your bass.
• Short Scale: 32.75″
• Medium Scale: 34.5″
• Long Scale: 37.1″
• Extra Long Scale: 38.5″
Strings .060 and under are “Universal Scale.” Since they have only one wrap they have no taper, so they can be cut to any length to work for any scale bass. Strings .125 and up have a very slight taper at the ball-end to keep them from getting stuck in bridges. It does not affect performance.
Can you help me find the perfect custom gauges for me?
Absolutely! Just shoot a message over to [email protected] with any requirements you have. Be sure to mention what your your playing, the tuning you’re using, what you’ve played in the past, and what you’re looking for in your next set.
Do you use round cores or hex cores?
Both! A lot of companies show a clear bias to one type of core or the other, we use each core type in the situation that we think it works best. Everyone has an opinion on the round core vs. hex core debate—and everyone you ask will tell you different reasons for why they like either one. To us, hex cores hold tune better, break less often, and have a clearer, more natural top end. That’s why we use hex cores for our Signatures, Naturals, Brights, Foxwoods, Orbiters & Rangers lines.
Where we do like round cores is on our pure nickel Broadways. Round core strings have a smoother, deeper bottom end and seem to resonate very well with the combination of pure nickel wrap alloy. As we develop new string lines, core geometry is always a key piece of the recipe we put together for a line, and we will certainly have more round core offerings down the line as they make sense.
Do you make flatwound strings?
Not yet, but we’ve been working hard on it for several years now.
Can you make strings for a specialty instrument, or one not listed on your website?
Subscriptions
How can I subscribe to a product?
All of our subscribe-able products have a "Subscribe & Save" option above the add to cart button. That's right, just for subscribe you'll also save 10% off your first and every subsequent subscription order. Select the frequency you’d like to receive this set at from here, then continue to checkout as normal.
How do I modify my subscription?
Login to “Account”, navigate to your subscription and you can edit, adjust, postpone, or add products to your subscription to your liking
Can I purchase a subscription along with other, non-subscription items?
Absolutely! Only products that you select a Subscribe & Save frequency for will come through as subscriptions. You can select “one-time” for any products you don’t want to create a subscription for, and can check out with everything together in the same cart.
Will I be able to add other products to be included with future subscriptions?
Yes! Just log in to your account, navigate to the subscriptions section and you can add products to each recurring order as you like.
Ordering
When will my order ship?
Typically, it takes up to 2 business days to process your order, regardless of the shipping option selected at checkout. In rare cases we experience extremely high demand and it may take up to 4 business days for your order to ship. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Please allow up to 2 (or in rare cases, 4) business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday).
You will receive a confirmation e-mail with the tracking link once your order ships. Please allow up to 48 hours to receive this shipping confirmation e-mail. Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for delays caused by the carrier. Do note that if inaccurate or incomplete addresses are provided your order may be delayed. Please thoroughly review their shipping information prior to checking out to avoid any such delays. Any expedited shipping you purchase does not expedite this handling time—it simply means that we will purchase an expedited shipping service from USPS on your behalf to cut down on the transit time of your order.
Do you provide phone help or take orders over the phone?
While we are unable to take orders over the phone (we run a fairly lean shop and don't have the manpower to assist over the phone without having long hold times), our friends at Sweetwater do an amazing job at helping customers over the phone. They offer our full lineup of strings (minus custom sets) and provide exceptional service—you can reach them anytime at 1-800-222-4700
Is it safe to provide my Credit Card information on your site?
Absolutely. Our checkout process is fully encrypted by our e-commerce partner Shopify to ensure that your information as not accessible to hackers or other bad folks. Your credit card is not stored here, and we do not have access to it. As always, spyware can exist on your own computer, and we recommend running anti-virus checks regularly, but that doesn’t have much to do with us.
How do I exchange an item?
We’ve got all the details you need over in our Return & Exchange Policy. Got questions? Contact us anytime at [email protected]
What is your return policy?
We’ve got all the details you need over in our Return & Exchange Policy. Got questions? Contact us anytime at [email protected]
How much does shipping cost?
Depending on size, orders placed through Stringjoy.com may be eligible for free standard shipping, please see our Shipping Policy for full details. Got questions? Contact us anytime at [email protected]
International Orders
Who pays import duties/tariffs?
International orders may be subject to import duties, taxes, or other fees. These charges are determined by your country’s customs office and are the responsibility of the recipient. Through our partnership with OpenBorder, we aim to make this process as smooth and transparent as possible. For eligible countries, any applicable duties and taxes will be calculated and shown at checkout so you’ll know the full cost before completing your order.
What does International shipping cost?
Our site will automatically calculate the shipping costs to your exact destination on the Checkout page. We’ve worked really hard to get international shipping costs super low, and we do subsidize them substantially to keep them that way.
Unfortunately there are certain countries where shipping costs are impractically high, but these are not the norm.
How long will it take to receive my order?
Typically, international orders arrive in 1-3 weeks, though occasionally packages will take a bit longer and still arrive safe and sound, so we don’t consider a package to be “lost” until 45 days from the shipment date. If it has been 45 days since your order was shipped and you do not have it, please let us know so we can get you taken care of: [email protected]
