Reach out
How Can We Help?
The best way to contact us is via email—just send a message to [email protected]
We also are available through Facebook Messenger or Instagram DMs, though our response-time may be longer through these platforms than over email.
Nothing makes us prouder than being able to provide first-rate customer service to all of our current, and prospective customers.
Whether you need help figuring out what the perfect gauges are for a new tuning or instrument, need help with the ordering process, or just have some questions about who we are as a company—we’re always here to help.
Customer service hours
While you can write us any time you like, our office hours are 9am-5pm Monday through Friday, excluding federal holidays. We’ll do our best to get back with you as soon as possible within that timeframe. Typically we write back within a few hours—but so our expert team can serve you best, please allow us up to one full business day to respond.
Phone or in-person service?
Unfortunately, we’re not able to offer customer service over the phone or in-person at our shop in Nashville at this time. We’re a small team and all wear a lot of hats—in addition to assisting customers we all wind strings, package sets, and contribute to the R&D that makes Stringjoy strings great, so we just don't have the manpower to be able to help customers over the phone or in-person the way we'd like to.
That said, our friends at Sweetwater do an amazing job at helping customers over the phone. They offer our full lineup of strings (minus custom sets) and provide exceptional service—you can reach them anytime at 1-800-222-4700
