Typically, it takes up to 2 business days to process your order, regardless of the shipping option selected at checkout. In rare cases we experience extremely high demand and it may take up to 4 business days for your order to ship. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 (or in rare cases, 4) business days for orders to process (for example, if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a confirmation e-mail with a tracking link once your order ships.

Almost certainly. We make our strings longer than just about any company to ensure that they will fit on all guitars. All plain steel strings are 43″, wound guitar strings are 46.5″ total with a 39.75″ winding length, and bass strings are 54″ total with a 48″ winding length (or 45″ for short and medium scale bass strings). Bass strings and guitar strings heavier than .060 have varying taper lengths, for full details please see “How long are your strings?” on our FAQs page.

Yes, we make all our strings in our shop in Nashville, TN. It’s our mission to make the best strings in the world, and we couldn’t do that unless we could own and master every portion of the process ourselves. We obsess over every single detail of our strings, and we believe that once you install them, you’ll immediately be able to tell the difference a quality string makes.

All US orders over $25 are eligible for free standard shipping, which typically takes about 3-5 days to arrive anywhere in the continental US. Expedited shipping options are available at checkout for a fee. International shipping starts at $6.95 and varies by country.

Yes! International shipping rates are quoted at checkout and we subsidize them to keep them as low as possible. With the exception of the European Union, all import duties or fees are the responsibility of the recipient. For EU orders, we are required by law to collect VAT at checkout. International orders typically take 1-4 weeks to arrive, depending on the destination. With the exception of AFO / DPO / FPO Military Mail, we are unable to ship to the following countries: Afghanistan, Algeria, Angola, Belarus, Bosnia and Herzegovina, Burundi, Cote d’ivoire (Ivory Coast), Croatia, Cuba, Democratic Republic of the Congo, Iran, Iraq, Jordan, Liberia, Libya, Moldova, Montenegro, Myanmar (Burma), Nigeria, North Korea, Paraguay, Republic of the Congo, Russia, Serbia, Sierra Leone, Somalia, Sri Lanka, Sudan, South Sudan, Syria, Togo, Yemen and Zimbabwe.