Current Fulfillment Delays

Last Updated: January 17th, 10:00am CST

Current processing delays

Nashville, along with much of the country at this moment is dealing with the effects of ongoing winter storms that have made many roads inoperable. We are operating at a reduced staff level as many of our employees are unable to commute to the office given the conditions on the roads.

Because of this, we are currently experiencing delayed order processing of about 1-4 additional days past our standard next-business-day shipment goal.

Current fulfillment network delays

In addition to this, we are seeing delays occurring with our shipping partners (UPS and USPS primarily) both throughout their logistics networks, and at the point of check-in. 

What this means for shipments is that even after packages are dropped off at USPS/UPS, it can take several days for them to scan them in to their system. Even after that initial delay, there may be additional delays between the origin post office and the final destination, depending on the conditions along the route between our shop and your delivery address.

When will things go back to normal?

It’s difficult to predict the weather, but we don’t anticipate these delays lasting longer than a few days to a week. Most likely, we will be back to normal processing and fulfillment times at some point during the week ending in January 26th.

In the meantime…

We’re doing all we can to get as many orders shipped as quickly as possible and are in contact with the fulfillment networks to stay in the loop on their own delays.

We’ll continue to work on orders in the order in which they are received, so there’s no need to hold off on placing an order.

Thanks for understanding!

We appreciate your patience and understanding as we work through this! Nashville gets more and more snowfall every year, but it’s still not enough for the city to have a robust enough network of plows or salt trucks to get the roads operable as quickly as northern cities. 

You all rock,

Scott Marquart